At RB’s Bakehouse, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when visiting our website or placing an order.

1. Information We Collect

We may collect the following information when you use our website:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Order details
• Payment information (processed securely through third-party payment providers)
• Messages submitted through our contact form
• Website usage data collected through cookies and analytics

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Deliver products to your chosen address
• Respond to enquiries and customer support requests
• Send order confirmations and updates
• Improve our products and website
• Provide promotional offers and newsletters (only if you have opted in)
• Maintain website security and prevent fraud

3. Payment Information

We do not store your payment card details on our servers. All payments are processed securely through trusted third-party payment providers that use industry-standard encryption to protect your financial information.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website performance
• Analyse website traffic
• Provide a better shopping experience

You can disable cookies in your browser settings, although some features of the website may not function correctly.

5. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers, including:

• Payment processors
• Delivery and courier services
• Website hosting providers
• Email marketing services
• Analytics providers

These providers are only given the information necessary to perform their services.

6. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss or theft
• Misuse
• Alteration
• Disclosure

While we strive to protect your information, no online transmission can be guaranteed to be 100% secure.

7. Marketing Communications

If you subscribe to our newsletter, we may occasionally send you updates about:

• New products
• Seasonal collections
• Promotions
• Special offers
• Bakery news

You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent for marketing communications
• Request a copy of the information we hold about you
• Object to certain types of data processing

To exercise any of these rights, please contact us using the details below.

10. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with the revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

RB’s Bakehouse

Email: Info@rbsbakehouse.com

Phone: 07463 173977